Dispatch & Delivery Delays

During this Black Friday sale period, due to increased demand for our products, dispatch times may be delayed by up to 3 business days.

As a result, your order might arrive up to 3 business days later than the originally estimated delivery date, and parcel scanning for pick-up or processing updates may also be affected.

Once your shipment is with the Delivery Partner, our customer service team is unable to provide further updates on its status.

If your delivery is delayed more than 10 business days beyond the estimated transit timeframe, please reach out to us using the Delivery Enquiry form and our team will gladly assist you.

For more information on Delivery, please see our Delivery & Pickup Information Page.

Planning it for Christmas? See our recommended order dates* to get an idea if it'll arrive before Christmas.

*Please note: The cut-off dates are provided by our couriers for your convenience. Unfortunately we are unable to guarantee the arrival of your products before Christmas under any circumstances.

*Next Business Day delivery is available for certain products only, and will depend on your location. We recommend to check the postage calculator to see which delivery services are offered for your area.